Terms of Service
These Terms of Service govern access to and use of CapiTracker, including the CapiTracker web application, WooCommerce plugin, Shopify integration, event collection endpoints, reporting tools, and related services.
CapiTracker is a Falcon Engine product, operated by Saad El Deen Kamel Al Alti, United Arab Emirates ("we", "us"). Contact: support@capitracker.com.
1. Service Use
CapiTracker is provided for business tracking, attribution, analytics, and advertising event routing. You may use the service only for stores, domains, ad accounts, and data sources that you own or are authorized to manage.
2. Account Responsibilities
You are responsible for keeping account access, API keys, platform credentials, Meta tokens, and server secrets secure. You are responsible for all activity performed through your account or configured business integrations.
3. Store and Advertising Integrations
When you connect WooCommerce, Shopify, Meta, Ecomcountant, or other systems, you authorize CapiTracker to process the data needed to provide tracking, reporting, synchronization, and automation features. You must comply with the terms of those third-party platforms.
4. Data Accuracy
CapiTracker provides analytics and operational recommendations based on data received from connected platforms. Reports may be affected by delayed events, blocked browser tracking, platform limits, missing credentials, configuration errors, refunds, duplicate events, attribution rules, or API changes.
5. Prohibited Use
You may not use CapiTracker to violate laws, platform policies, privacy rules, intellectual property rights, or security controls. You may not attempt to access data for businesses or stores you are not authorized to manage.
6. External Services
CapiTracker depends on external services such as WooCommerce, Shopify, Meta, hosting providers, payment processors, and connected APIs. Availability and behavior of those services are outside CapiTracker control.
7. Plans, Trial and Billing
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
- Free trial. Each new store starts with a free trial of 15 days or 30 tracked purchases, whichever comes first. No payment details are needed.
- Plans. Paid plans are subscriptions billed monthly or yearly in advance, at the prices shown on the Pricing page. They renew automatically until cancelled. Every plan includes every feature; plans differ by tracked purchases a month and number of stores.
- Going over a limit. Tracking does not stop when a store goes over its plan's monthly purchase limit. We may ask you to move to a plan that fits your volume.
- Cancellation. You can cancel at any time from the billing page in your CapiTracker account. You are not charged again, and your plan stays active until the end of the period you paid for.
- When a trial or plan ends. Dashboard access stops. Event forwarding to Meta continues for 7 more days, then stops until a plan is active again. Your stored data is kept.
- Refunds. New subscriptions have a 14-day money-back guarantee. See the Refund Policy.
- Access may be limited, suspended, or cancelled if payment fails or the service is misused.
8. Intellectual Property
CapiTracker software, branding, dashboards, workflows, and service infrastructure remain the property of CapiTracker or its licensors. The WordPress plugin submission copy is licensed under the GPLv2 or later where required by the WordPress.org plugin directory.
9. Limitation of Liability
To the fullest extent permitted by law, CapiTracker is provided without warranties of uninterrupted availability, guaranteed ad performance, guaranteed attribution accuracy, or error-free operation. CapiTracker is not liable for lost revenue, lost profits, ad spend decisions, platform suspensions, or indirect damages.
10. Changes
We may update these terms as the service changes. Continued use of CapiTracker after changes are published means you accept the updated terms.
11. Contact
For questions about these terms, email support@capitracker.com.