Refund Policy
CapiTracker is a Falcon Engine product, operated by Saad El Deen Kamel Al Alti, United Arab Emirates. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, provides customer service for payment questions and handles refunds.
1. Try it free first
Every new store starts with a free trial of 15 days or 30 tracked purchases, whichever comes first. No payment details are needed for the trial, so you can connect your store and check the results before you pay anything.
2. 14-day money-back guarantee
If you are not satisfied, you can ask for a full refund within 14 days of the first payment of a new subscription, monthly or yearly. No questions asked.
3. Renewals and cancellation
Renewal payments are not refunded. You can cancel at any time from the billing page in your CapiTracker account. After cancelling, you are not charged again and your plan stays active until the end of the period you already paid for.
4. How to ask for a refund
Email support@capitracker.com with the email address of your CapiTracker account and your order number from the receipt, or use the link in your Paddle receipt. Refunds go back to the original payment method; your bank may take a few business days to show them.
5. Your legal rights
Nothing in this policy limits any rights you have under the consumer law that applies to you.
6. Contact
Questions about payments or refunds: support@capitracker.com. See also our Terms of Service and Privacy Policy.